Shipping policy

DELIVERY INFORMATION / SHIPPING POLICY

Last updated: 14 September 2026

1. DELIVERY AREA

Handle Bros delivers nationwide within South Africa.

Delivery availability, courier options and charges may vary depending on the destination, parcel size, weight, product type and courier service.

2. FREE LOCAL DELIVERY

Handle Bros offers free delivery for qualifying orders delivered within approximately 40 km of our Johannesburg store and collection location at:

Shop 2, 116 Ivy Road, Norwood, Johannesburg, 2192

The exact eligibility of an address may depend on the delivery route, delivery zone, parcel size, product type and operational availability.

Where free delivery applies, this will be shown at checkout or confirmed before dispatch.

3. DELIVERY CHARGES

For addresses outside the qualifying free-delivery area, delivery charges will be calculated or shown at checkout where possible.

If a delivery charge cannot be calculated automatically, we may contact the customer before dispatch to confirm the applicable charge.

4. DELIVERY TIMES

Delivery times depend on:

  • Stock availability;

  • Delivery location;

  • Courier schedules;

  • Parcel size and product type;

  • Weekends and public holidays; and

  • Events outside our reasonable control.

Any delivery timeframe displayed at checkout or communicated after ordering is an estimate unless expressly agreed otherwise.

We will notify customers of material delays where reasonably possible.

5. ORDER PROCESSING

Orders are processed after payment has been confirmed, unless another payment arrangement has been accepted.

Orders containing products with different availability dates may be dispatched together or separately depending on the circumstances.

6. TRACKING

Where courier tracking is available, tracking information will be sent to the customer by email, WhatsApp or another communication method associated with the order.

7. DELIVERY ADDRESS

Customers are responsible for supplying a complete and accurate delivery address and contact information.

Additional delivery charges arising from an incorrect or incomplete address, an unsuccessful delivery attempt caused by the customer's unavailability, or a requested redirection may be charged to the customer where permitted.

8. INSPECTION ON DELIVERY

Customers should inspect parcels as soon as reasonably possible after delivery.

If an order appears damaged, incomplete or incorrect, please contact us promptly and provide photographs where appropriate.

Email: info@handlebros.com
Phone / WhatsApp: +27 62 292 7603

9. COLLECTION

Customer collection is available by prior arrangement from:

Handle Bros
Shop 2, 116 Ivy Road
Norwood, Johannesburg, 2192
South Africa

Customers must wait until they receive confirmation that their order is ready for collection before travelling to the store.

Collection times must be arranged or confirmed with Handle Bros before arrival.

Proof of order, order confirmation or suitable identification may be requested when collecting an order.

10. DELIVERY DELAYS

Handle Bros is not responsible for delays caused solely by events outside our reasonable control, including severe weather, courier disruptions, road closures or other unforeseen events, to the extent permitted by law.

Where we cannot supply an ordered product, we will communicate with the customer and provide the remedies required by applicable law.

11. CONTACT

For delivery, collection or order-related enquiries, contact:

Handle Bros
Shop 2, 116 Ivy Road
Norwood, Johannesburg, 2192
South Africa

Email: info@handlebros.com
Phone / WhatsApp: +27 62 292 7603